GENERAL TERMS AND CONDITIONS OF SALE (GTCS)
The rental of a pitch, a rental accommodation or a guest room implies full acceptance of the terms and conditions of sale described below by the contracting parties.
BOOKING CONDITIONS
Mas Cauvy offers stays with a family-oriented vocation, in the traditional sense. It reserves the right to refuse any booking that would be contrary to this spirit or that would seek to circumvent it.
Any booking is concluded for a fixed period corresponding to the dates of stay confirmed at the time of booking. Under no circumstances may the client claim a right to remain on the premises beyond this period, except with the express agreement of Mas Cauvy.
The booking option is valid for 10 days from the date of the request. In the absence of confirmation within this period, the option is automatically cancelled. The booking becomes effective only after written confirmation from Mas Cauvy and receipt of the deposit.
At the time of booking, the client may express preferences. As far as possible, Mas Cauvy will endeavour to meet these requests, without however being able to guarantee them.
In order to ensure proper schedule management, Mas Cauvy reserves the final choice of pitch, rental accommodation or room. It also reserves the right, without the client being entitled to any compensation, to change the initially allocated pitch, rental accommodation or room for an equivalent or higher-capacity one. In such a case, the price of the stay remains unchanged.
The booking is strictly personal. It may not under any circumstances be sublet or transferred to a third party without the prior agreement of the campsite.
Minors must be accompanied by their parents or legal guardians.
Camping pitches
The basic package (Nature package) includes an unfurnished pitch for a tent, caravan or motorhome for 1 or 2 people, 1 vehicle, as well as access to sanitary facilities and reception infrastructures.
Additional charges (extra person, extra vehicle, extra tent, pet, etc.) are not included in the package and will be added to it.
The Comfort package corresponds to the Nature package with 6-amp electricity (1,380 watts).
A pitch may accommodate a maximum of 6 people (including young children).
Rental accommodation
Prices include occupants (2 to 5 depending on accommodation capacity), water, gas, electricity, one vehicle, as well as access to reception and sanitary facilities.
Bed linen (mandatory) and towels are not included and may be rented upon prior reservation.
The campsite reserves the right to refuse access to groups or families arriving with a number of participants exceeding the capacity of the rented accommodation.
All rental accommodations are non-smoking. Smoking and electronic cigarettes are prohibited inside the accommodations.
Any complaint regarding damaged or missing equipment must be reported promptly to reception.
Guest rooms
Prices include occupants (2 to 5 depending on room capacity) as well as access to Mas Cauvy facilities, including the use of the summer kitchen near reception.
Bed linen and towels are included (beds made on arrival).
Breakfast, included in the price, is served every morning between 8:30 am and 9:30 am on the terrace near reception or in the reception room, depending on weather conditions.
Smoking is prohibited in the rooms, on the balcony and on the terrace of the house.
Group bookings
Any multiple booking made by the same person or by several people who know each other and are travelling together for the same dates and reasons is considered a group booking. Any group booking request must be sent to the campsite by phone or email.
The campsite reserves the right to review the request before acceptance or refusal.
Rates
The prices indicated are valid for the current year. They correspond to one night for camping pitches or may apply on a weekly basis for rental accommodations and guest rooms. Prices are expressed in euros, VAT included. Mas Cauvy reserves the right to adjust its rates in the event of changes to tax or VAT rates.
Tourist tax and environmental contribution
The tourist tax is a local tax payable by the client to the owner, who then transfers it to the Public Treasury. It is set at €0.22 per night per person aged 18 and over for camping and rental accommodations, and €0.77 for guest rooms.
The environmental contribution reflects costs related to waste treatment and environmental preservation. Its amount is determined per person per day. The tourist tax and environmental contribution appear separately on the invoice.
Bookings via online booking platforms (OTA)
For any booking made via an online booking platform (OTA), the specific conditions of that platform apply and take precedence over these General Terms and Conditions of Sale.
PAYMENT TERMS
Accepted methods of payment
Payment in cash, by cheque, bank transfer in euros, ANCV paper or Connect vouchers. Transfer fees, particularly for countries outside the EEC, are the sole responsibility of the payer.
Payment conditions
The deposit must be paid by bank transfer or cheque within 10 days of receipt of the booking option email. After this period, the option is automatically cancelled.
The booking becomes definitive after receipt of the deposit and written confirmation from Mas Cauvy.
Deposit:
30% of the total amount of the stay (minimum €100 for camping pitches and 1 night for rental accommodations and guest rooms)
Balance payment:
- for camping pitches: the day before departure
- for rental accommodations: 30 days before arrival (or full amount at booking if made less than 30 days before arrival)
- for guest rooms: at the latest upon arrival
In the absence of payment of the balance or full payment within the required timeframe, the booking is considered cancelled.
For online bookings, payment by credit card (deposit or full amount) may be required at the time of booking.
The booking becomes binding only after payment has been received and written confirmation from Mas Cauvy.
Security deposit (rental accommodation)
A security deposit of €150 is required on arrival for rental accommodations (equipped tents). It is returned no later than eight days after departure, minus any costs for repairs or cleaning if applicable.
CANCELLATION – MODIFICATION
Any request for cancellation or modification must be made in writing.
In case of cancellation by the client:
Camping pitches
- less than 30 days before the arrival date: the deposit is retained by Mas Cauvy
- cancellation the day before or on the day of arrival: the full amount of the stay is due
Rental accommodation
- from 60 to 31 days before the arrival date: the deposit is retained by Mas Cauvy
- less than 30 days before the arrival date: the full amount of the stay is due
Guest rooms
- less than 30 days before the arrival date: the deposit is retained by Mas Cauvy
- cancellation the day before or on the day of arrival: the full amount of the stay is due
In case of cancellation by Mas Cauvy
Except in cases of force majeure, all sums paid will be refunded in full, without the client being entitled to claim damages. Clients are advised to take out cancellation insurance covering the risks related to cancellation or interruption of the stay.
Late arrival – early departure – shortened stay
No reduction or refund will be granted in the event of late arrival, early departure or absence for one or more days during the stay.
In the event of a shortened stay, regardless of the reason, the price corresponding to the entire booked stay remains due and is definitively retained by Mas Cauvy.
No-show
In the event of the client’s failure to arrive on the scheduled arrival day, and in the absence of written notice of delay before 7:00 pm, the booking is considered cancelled. Any sums paid remain retained by Mas Cauvy.
The pitch, rental accommodation or room may be re-let from the following day at 12:00 noon, without the client being entitled to a refund or postponement.
YOUR STAY
Arrivals
Arrivals are possible from 3:00 pm for camping pitches, and from 4:00 pm for rental accommodations and guest rooms, until 7:00 pm (6:30 pm in low season).
Any late arrival must be reported in advance.
During your stay
Electricity
Access to electricity on camping pitches requires an extension lead and a standard European plug. It is strictly forbidden to connect or charge an electric vehicle on the sockets of the pitches or accommodations, for safety reasons.
Liability and insurance
The client declares that they are covered by civil liability insurance covering their own liability as well as that of accompanying persons.
Children remain under the sole responsibility of their parents or guardians while on the Mas Cauvy property. Access to and use of the swimming pool are under the exclusive responsibility of the client.
Mas Cauvy declines all responsibility in the event of theft, loss or damage to personal belongings, as well as in the event of material or bodily damage suffered by property or persons present on the premises. It cannot be held responsible for incidents falling under the civil liability of the client.
All clients are required to comply with the Mas Cauvy internal regulations as well as the swimming pool regulations. Failure to comply with these rules may result in expulsion without refund.
Visitors
Visitors must be declared at reception. Visitors and additional vehicles are charged according to the applicable rate. For insurance reasons, access to the swimming pool is strictly prohibited for visitors. The client is responsible for any disturbance or nuisance caused by persons staying with them or visiting them.
Cleanliness – inventory
The client undertakes to return the rental accommodation, guest room or pitch in perfect condition at the end of the stay and to report any damage for which they are responsible. Any damage must be financially compensated.
Camping pitches must be left clean and free of all waste.
Rental accommodations must be returned tidy, clean and in perfect condition. In the event of insufficient cleaning, a cleaning fee of €50 may be deducted from the security deposit.
For guest rooms, cleaning is included in the price of the stay.
Departures
Departure formalities must be completed no later than the day before departure.
Camping pitches must be vacated by 11:00 am at the latest. Rental accommodations and guest rooms must be vacated by 10:30 am at the latest. Any departure after these times may result in the billing of an additional night.
PETS
Dogs of category 1 and 2 are not accepted. Pets may be accepted upon prior agreement, subject to a fee. They must be kept on a lead, must not access sanitary facilities or the swimming pool, and must never be left alone. Vaccination records must be up to date. Pets are not allowed in rental accommodations or guest rooms, with the exception of guide dogs.
DATA PROTECTION
Information provided at the time of booking is confidential and will under no circumstances be passed on to third parties. In accordance with applicable regulations, the client has the right to access, rectify and object to the processing of their personal data.
INTERNAL REGULATIONS
Internal regulations are displayed at reception, available upon request and accessible on the website. All clients undertake to read and comply with them, failing which the contract may be terminated.
COMPLAINTS – MEDIATION
Any complaint must be submitted in writing within 20 days following the stay. It must be sent by post or by registered letter with acknowledgement of receipt.
In accordance with the Consumer Code, the client may make free use of a consumer mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice – 14 rue Saint Jean – 75017 Paris – cm2c@cm2c.net
APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale are governed by French law. In the event of translation, only the French text shall prevail.